CUSTOMER SUCCESS STORY · CUSTOM MANUFACTURING
When Pacific Hardwood doubled in size, the team replaced spreadsheet-based coordination with a flexible manufacturing system for custom flooring, gaining clearer job status, stronger costing, and repeatable workflows.
Wood Product Manufacturing
Custom Flooring
Job Tracking & Costing
CUSTOM WORK, CONTROLLED FROM QUOTE TO DELIVERY
01
Accurate labor and material visibility
02
Live progress across specialty workflows
03
Clear ownership through final delivery
CUSTOMER PERSPECTIVE
Pacific Hardwood explains how ShopXpert supports real-time job tracking, cost analysis, and a growing custom flooring operation.
THE CUSTOMER
Pacific Hardwood is a custom wood flooring manufacturer handling specialty milling, finishing, shipping, and installation. As demand increased and the business doubled in size, coordinating jobs across departments became harder to control.
The company needed a manufacturing ERP that could adapt to made-to-order work while giving leadership accurate costs, realistic timelines, and live status on every order.
PROJECT OBJECTIVES
✓ Bring structure to a growing custom manufacturing operation.
✓ Track jobs in real time across milling, finishing, and shipping.
✓ Improve costing accuracy on complex, made-to-order projects.
✓ Standardize repeatable processes without losing flexibility.
FROM SPREADSHEETS TO STRUCTURE
ShopXpert gave Pacific Hardwood a structured workflow from estimate through production and delivery, while preserving the flexibility required for specialty materials and one-of-a-kind projects.
THE CHALLENGE
As volume increased, scattered updates made it harder to understand true job status, expected completion, and project cost.
THE SHOPXPERT APPROACH
Pacific Hardwood organized quoting, milling, finishing, shipping, and installation around shared job data and current production status.
THE RESULT
The team can standardize the work that repeats, manage unique requirements clearly, and add new processes without losing control.
OPERATIONAL OUTCOMES
Better job information helps the team quote with confidence, keep production moving, and grow without rebuilding its operating process each time.
Detailed labor and material tracking helps the team quote with confidence and protect margins.
Office and shop floor teams can see where each job sits without chasing updates.
Standardized workflows make it easier to add product lines and train people into the system.
“
Robert Pelletier, Owner, Pacific Hardwood
BUILD A SCALABLE CUSTOM OPERATION
Whether you manufacture wood products, flooring, or other custom products, ShopXpert can give your team the structure and visibility Pacific Hardwood uses to manage growth with confidence.
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