Troubleshooting (4)
Fixes for common device and browser issues.
- iPad wont bring up keyboard on portal
- How To Fix ShopXpert When It Acts Up In One BrowserWorks on your phone but not on your computer? Hard refresh, try a private window, then clear the cache and cookies in Chrome, Edge, Safari or Firefox.
- My settings show another company's info after switching organizationsTop bar shows the new company, but Settings still show the old name, logo, and emails. Sign out, sign back in, and pick the right company at Select Organization.
- Workstation shows the wrong company logo or jobsA workstation enrolled under the wrong company keeps that logo and job list. Clear site data for workstation.shopxpert.com, then re-enroll and approve the device.
Still stuck?
Ask Tessa in chatEmail supportTessa can point you to the right guide, or bring in a ShopXpert teammate.