My settings show another company's info after switching organizations
Top bar shows the new company, but Settings still show the old name, logo, and emails. Sign out, sign back in, and pick the right company at Select Organization.
After you switch companies with the company switcher, the top bar shows the new company, but Settings > Organization > General still shows the previous company’s name, logo, and module emails. Integrations & Devices may also be missing items such as QuickBooks Modules. The settings screens are still showing the company you were on before the switch.
Why this happens
When you belong to more than one company (for example Company A and Company B), ShopXpert keeps a session for the company you last fully signed into. The company switcher updates the top bar so you can move around, but some Settings pages can still be holding the previous company’s profile until you sign out and choose the company again at login.
1. Confirm what you see
- Look at the company name in the top bar. Note whether it shows Company B (the one you switched to).
- Open Settings > Organization > General. If the company name, logo, or module emails still match Company A, you have this issue.
- Open Settings > Integrations & Devices. If items such as QuickBooks Modules are missing for Company B, that is the same stale-session problem.
2. Sign out completely
- Click your name (or profile menu) in the top bar.
- Choose Log out (or Sign out).
- Wait until you reach the ShopXpert sign-in screen. Do not only close the tab.
3. Sign back in and pick the right company
- Sign in with your usual email and password.
- On the Select Organization screen, choose the company whose settings you need (for example Company B).
- Continue into the app.
4. Check Settings again
- Open Settings > Organization > General. The name, logo, and module emails should match the company you just selected.
- Open Settings > Integrations & Devices. Items such as QuickBooks Modules for that company should appear again.
Still stuck?
If Settings still show the wrong company after a full sign-out, try a private window or clear this browser’s ShopXpert data, then sign in again. See How To Fix ShopXpert When It Acts Up In One Browser.
You can also book a demo, start a chat and choose Talk to a person, or call support at 810-SHOP-XPT ((810) 746-7978). Tell us which companies you switch between and what Settings still shows the old company.
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Tessa can point you to the right guide, or bring in a ShopXpert teammate.